Sydney Hotel
Landing, a taxi, and we're at the Ibis hotel. We are obliged to remind them who the
customers are. We were not given the best rooms: both are noisy, next to
reception.
The receptionist can't change our rooms due to her inability to
"drive" the
"system" and utters a porky pie "All rooms are booked - we're full! We
can't change your rooms!" (All this under the gaze of a picture of
Mr. Ibis, with an accompanying declaration of "customer is first"
mantra.)
A call to a higher authority resolved matters. (The manager knew what
buttons to press, and the order to press them in, and when to press them.) |